If you have owned a OnePlus smartphone before, you would know that customer service is not one of the strongest points offered by the company. However, in the lead-up to the launch of its OnePlus 5 flagship smartphone, the company has now released a video to showcase the improved customer service support that will now be available to its users.
In a video shared by OnePlus on Monday, the company says that from five people initially in customer service, it now has around 500 people in the customer support department. It says that it now has customer service centres in 10 different locations around the world. OnePlus says that users simply need to contact the company, by either calling, through live chat or social media, or by one of its forums and it will then take care of pickup, transport, as well as repair and returns.
OnePlus now has regional repair centres in the US and Europe, which has helped it in largely reducing the turnaround times. Further, the company provides multilingual support to help customers out regarding their smartphones in different languages.
It might appear a small thing to have expanded customer care support but it is one of the kinks that needed to be ironed out for a company that has earned itself a decent reputation for producing budget smartphones that try to match the performance of premium phones. As the company looks all set to unveil its OnePlus 5 smartphone to the world, potential customers would now have one less thing to worry about.